FAQ - Online Shopping

Step 1: Click on the item that you would like to purchase.

Step 2: Select the color that you would like to purchase.

Step 3: Click on “Add to cart” and proceed to checkout.

Step 4: On the next page, please enter your information and click on “Continue to shipping method”.

Step 5: Choose the shipping method and continue with the payment method.

Step 6: Enter all the required information and proceed to make the payment.

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and GrabPay.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is completed, you will then return to Picard.

Payments detected as potential fraud cases by the relevant payment gateway will be refunded immediately.

I want to purchase an item as a gift. Do you offer gift-wrapping service?

Yes, we provide gift wrapping service for an additional charge. Upon your checkout, select a tickbox in your cart to top up $5.35 for gift-wrapping and a customized greeting message.

Please specify the recipient name, address and phone number in the 'Shipping Address' field to ensure your gift items are sent to the recipient's address.

You may request to cancel your order within 30 minutes after your order has been placed. Sales items are not eligible for any cancellation or return.