FAQ - Return & Exchange Policy

  • What is your return policy?
We allow returns or exchanges up to 30 days from the date of order received. To be eligible for a return, receipt or proof of purchase must be provided and the item must be unused and in the same condition received. Authenticity cards and dust cover (if any) must be included in the original packaging.
The customer will be responsible for shipping fees and any additional costs (taxes and duties, etc) for the return shipment. We will not be responsible for any loss or damages occurred during shipment. We advise customers to use a reputable shipment company with tracking services to ensure a smooth return and exchange process. We are unable to guarantee we will receive the returned items if there is no means of tracing back the package.

Item exchanges would depend on the stock availability. Only regular priced items may be returned or exchanged. Sale items are non-refundable or exchangeable.


  • I'm not satisfied with my product and wish for a refund. What should I do?
Drop us a chat or email a request to [contact email] in the following format:
Order No:
SKU No:
Reason for Return/Exchange - with photos if possible:
Replacement item (SKU No., Colour) - if applicable:
You will receive an email from our representative with regards to your request. You may opt to use our preferred delivery partner or arrange your own delivery.
Please mail the item to:
Craftmark Singapore Pte Ltd
1091 Lower Delta Road #04-01
Singapore 169202
Upon receipt of the returned product, you will be notified via email. Items returned will be inspected at our discretion in 3-5 working days.
  • What methods of refund are available?
You can choose from the following options:
1. Original payment method
2. Online Voucher amounting to the original item price. Voucher is valid for 6 months from the date of issue.
Shipping and handling costs are non-refundable, except for an event where you receive your order in a damaged condition.

  • I have not received my refund. What should I do?
It may take some time before the refund is officially posted, depending on the card issuer’s policies.
Please contact your bank or the credit card company if the refund has not been credited.


  • Do your products come with a warranty?
Our products are under the coverage of Singapore Lemon Law within twelve (12) months from the date of sale. If you find your items damaged before 12 months of use*, please drop us a chat or email to [contact email] with your order number and image of your damaged item and our customer representative will assist you.
*Wear and tear damages are not covered.